Fix payment bug, such as declined or incomplete transactions

If you accept bug paying for Google products, you lot might need to fix a problem with your payments profile.

Discover the issue you're experiencing below:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this message. Try these suggestions to resolve the result:

  • If this message is followed by instructions for submitting additional information to usa, please do then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such as a credit card) matches the address recorded in your Google payments centre settings. If they don't lucifer, update your address in your Google payments centre, and try the transaction again.
  • Try using a Google Play gift carte du jour to consummate the transaction.
  • Effort using the best interface for your computing device:
    • If yous're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Attempt signing in to an existing Google account and placing the gild again.
    • Try creating a new Google business relationship if you don't already have one and visiting the Google Store to attempt the transaction again.

"Unable to consummate transaction: Expired carte"

Cheque to run across if your payment method is up to appointment. If it isn't, update information technology in the Payments eye.

"Unable to complete transaction. Delight use another form of payment."

Notation: These steps also apply if you see the mistake message "Your payment didn't become through. Delight effort a different payment method or try again later."

Try the following:

  1. Check to see if your payment method is upwardly to date. If it isn't, update information technology in the Payments heart, then endeavour your purchase again.
  2. Make sure you have plenty coin in your account for the purchase.
  3. If you lot're still having issues, contact your bank to see if there's a problem with your account.
  4. Try making the purchase once again with a different payment method.

"Your payment was declined due to an consequence with your business relationship"

If yous see this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros demand a little more information to protect your account against fraud.
  • We need a fiddling more information to comply with Eu law (European customers only).

To set the effect, effort the post-obit:

  1. Go to the Payments heart.
  2. Have action on any errors or requests in the payments center.
    1. Y'all might demand to verify your identity before you can buy anything through your Google Business relationship.
  3. Make sure your name, accost, and payment information are up to engagement.

"Unable to process payment: Low card balance"

You might not take enough funds in your account to brand the payment. Check your account rest or contact your banking concern.

Ineligible or unavailable credit or debit carte

Carte du jour is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. Y'all must verify the carte before yous can use it once again:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge carte.
  4. Within ii days, you lot'll find a temporary accuse on your menu statement along with an 8-digit lawmaking.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you attempt to verify the payment method again:

  1. Confirm which menu you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Look up to 2 days.
    • If more 2 days: Cheque your carte du jour statement. Yous should observe a temporary accuse from Google chosen "GOOGLE TEST," with an 8-digit code.

Carte du jour is grayed out & says "card is ineligible"

You can't utilize this card for this purchase. Try to make the purchase again with a different card.

If the carte du jour yous want to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more most what to do if you temporarily or permanently closed your payments profile.

If you're withal having trouble, contact support.

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